SP Services, PUB and City Gas: How To Set Up Your Utilities in Singapore

Setting up the utilities in your home – whether a new home or rental unit – is one of the first steps to take when moving in. While setting up your Singapore Power Services (SP Services) account may seem complicated and tedious, it really isn’t. In fact, it’ll only take you a few minutes to fill up the online form, and one to three days to process your application.  

Your SP Utilities account tracks all three basic utilities (water, electricity and gas), so you won’t need to apply separately with Public Utilities Board (PUB) Singapore or City Gas. If, after setting up your SP Utilities account, you want to switch to a private electricity retailer, you will, however, have to sign up again separately. 

This article will go through a handy step-by-step guide to get you started with SP Services online. 

How To Set Up and Apply for SP Services Online

Opening an SP Services account online is the easiest way to do it, but you can also head to either one of the customer service centres (see below) if you prefer to walk-in. 

But First, Make Sure You Prepare the Following Documents: 

• Proof of occupancy of your home, such as a Tenancy Agreement/ property tax slip
• A copy of your IC or FIN (both front and back) 
• A signed and completed application form for SP Services Utilities Account (For in-person applications)

Got them all? Now you’re ready. 

1. Setting Up Your SP Utilities Account Online

• Head to either the SP Services website or SP Utilities app (available on the Google Play and Apple Store) 
• On the website: Click on “Open Utilities Account” and “Residential – Domestic”
• On the app: Go to “Explore” and “Open Utilities” 
• Then, fill up your personal details, address and also indicate whether you need gas supply. 
• You will need to upload photos of your NRIC or FIN, and may need to attach property ownership and/or tax documents.
• Singaporeans can log in using MyInfo with your SingPass to save the hassle of submitting your NRIC or FIN copies 

2. Head To Their Customer Service Centre

Prefer to meet a customer service representative instead? Here’s how you can open an SP Utilities account in person. 

• Sign and complete the application form for Utilities Account (which you can download here)
• Prepare the required documents: Proof of occupancy of your home, and a copy of your IC or FIN
• Head to an SP Services customer service centre
• A customer service representative will guide and take you through the rest of the process

SP Services Customer Service Centres

You can visit the following SP Services customer service centre to get in-person assistance:

SP Services Security Deposit Sums  

Setting up your utilities will require a security deposit. The security deposit is used to cover any outstanding upon termination of the lease. In the event that there is no outstanding or there is a balance, the monies will be refunded upon termination.

For SP Services termination, you can either:

1. Do the SP Services termination via the SP Utilities App
2. Email the SP Services termination form to SP Services at spsupply@spgroup.com.sg
3. Walk-in and terminate it at the SP Services customer service centre (see table above)

The security deposit amount ranges from $40 to $400 for Singaporeans/ Permanent Residents, and from $80 to $800 for non-Singaporeans/ Permanent Residents. Here’s how much you need to pay according to SP Services (as of Apr 2021):

Singaporean / Permanent Resident:

Non-Singaporean / Non-Permanent Resident:

How To Pay Your SP Utilities Bill

You can pay via…

1. GIRO
2. Credit card
3. AXS machines and/or app
4. Internet banking 
5. SP Services centre
6. SingPost offices 
7. 7-Eleven stores

As seen above, there are quite a few ways to pay your SP Utilities bill, and they’re all quite straightforward. Here’s how: 

1. Pay Via GIRO

GIRO payment is pretty straightforward; simply print and fill up the GIRO form and send it via mail. Or if haven’t already, set up a GIRO account via your online banking account. 

2. Pay By Credit Card

Of course, you can also pay with your credit card. However, automatic recurring monthly payment is only limited to POSB Everyday Card, which gives you a 1% rebate for every bill payment.

3. Pay Through AXS Machines/ AXS Mobile App

Pay your SP Utilities bill at any AXS Machine. Simply scan the barcode on your bill statement and pay via NETS or your credit card.

You can also pay via the AXS mobile app, which you can pay with eNETS, NETSPay, DBS PayLah!, credit/ debit card, OCBC Pay Anyone or Diners Club cards. Simply select “Bills” at the main menu and follow the on-screen instructions. 

4. Pay Through iBanking

This is only available for DBS and POSB users. Log in to your online banking account. Under “Bills”, select/ type “SP Services”. Then enter/scan the bill reference number before paying. 

5. Pay at SP Services Customer Service Centre, Post Offices or 7-Eleven Stores 

Prefer a more traditional way? Head to SP Services customer service centre and make your payment via cash, credit card, NETS or cheque. You can also pay at any post office or 7-Eleven stores with cash, NETS or cash card.

We hope this has helped you with your SP Services online application. Still not sure how to set up your SP Utilities account? Here are some helpful FAQ. 

Other FAQs About SP Utilities/SP Services:

1. How Can I Open My SP Services Utilities Account?

You can do so either online via the SP Services website or the SP Utilities app, or in-personal at one of the two SP Services customer service centres.

2. Must I Set Up Another Account for PUB Singapore and City Gas?

No. SP Services is the official billing agent for PUB Singapore and City Gas, so you will be able to not just track, but also pay for your water and/or gas usage at the same time.

3. How Long Does It Take To Open an SP Utilities Account?

If you do it online, it takes only a few minutes. If you head to a customer service centre, it will depend on the queue. Once done, activation of your electricity and water supply will take one to three days. 

4. Do I Need to Pay Any Fees for Opening an Account?

Yes, you will need to pay a security deposit when you open your SP Services account. The security deposit is used to cover any outstanding payment when you close your account (i.e. when you move out or close your account). 

5. How Much Is the Security Deposit?

The security deposit amount ranges from $40 to $400 for Singaporeans/ Permanent Residents, and from $80 to $800 for non-Singaporeans/ Permanent Residents. The exact amount depends on the type of dwelling and whether you are opting in for GIRO or not. 

6. Why Do I Need To Show My Property Tax and/or Ownership Documents?

You are required to provide proof of occupancy or ownership, which means you must either be a tenant or the homeowner. 

7. How Much Is Electricity in Singapore?

If you choose SP Services as your electricity provider (the default), you will pay according to the electricity tariff which changes quarterly. If you pick a private electricity retailer, the rates may be lower depending on the provider. Run An Eco-Friendly Household? Here Are six Electricity Retailers for Green Electricity. Do note that electricity in Singapore will get more expensive gradually as the oversupply of electricity eases and as fuel price rises.

8. What Are The Utilities Bill Payment Methods? 

You can pay via GIRO, credit card, AXS machines/app, and/or internet banking. If you prefer to pay in person, you can also do so at SP Services centres, SingPost offices and 7-Eleven stores.

9. Can You Use Other Utilities Provider Apart From SP Services in Singapore? 

For water and gas utility, there are no other providers you can choose from. However, for electricity, you have plenty of choices thanks to the opening up of the electricity market under the Open Electricity Market (OEM). Here’s how you can choose the best plan for your home.

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